I have come to a very disturbing realization that many of the individuals in my industry are just plain crooks. They hold the domain names of their “customers” hostage in an effort to extort additional monies out of them. The thought of stealing a customer’s domain name or holding it hostage is so alien to the way I choose to do business, I am surprised to find that for others it is common practice.
“Often a plaintiff’s lawyer has a choice about where to file his or her client’s lawsuit. Those choices can involve whether to file the suit in state court in an urban or rural county or whether to file the action in a federal court rather than in a state court …”
Beyond the legalities and beyond the immediate profit, you need to also
look at the long term balance sheet. What is the cost of customer acquisition per vehicle sold in your place of business? In most dealerships this can easily be in the $500 - $1000 range. Make your customers happy and they will not only be a great prospect in the future, but they will also tell their friends and family about your honest business. Piss them off and they will surely tell everyone about your rip-off tactics. The difference being that honesty will result in much lower customer acquisition costs over time and dishonesty will always increase the cost of doing business no matter how you slice it.
